Freshservice and Missive integration
Save yourself the work of writing custom integrations for Freshservice and Missive and use n8n instead. Build adaptable and scalable Productivity, workflows that work with your technology stack. All within a building experience you will love.
How to connect Freshservice and Missive
Create a new workflow and add the first step
In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.
Build your own Freshservice and Missive integration
Create custom Freshservice and Missive workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.
Freshservice supported actions
Create
Create an agent
Delete
Delete an agent
Get
Retrieve an agent
Get Many
Retrieve many agents
Update
Update an agent
Create
Create an agent group
Delete
Delete an agent group
Get
Retrieve an agent group
Get Many
Retrieve many agent groups
Update
Update an agent group
Get
Retrieve an agent role
Get Many
Retrieve many agent roles
Create
Create an announcement
Delete
Delete an announcement
Get
Retrieve an announcement
Get Many
Retrieve many announcements
Update
Update an announcement
Create
Create an asset type
Delete
Delete an asset type
Get
Retrieve an asset type
Get Many
Retrieve many asset types
Update
Update an asset type
Create
Create a change
Delete
Delete a change
Get
Retrieve a change
Get Many
Retrieve many changes
Update
Update a change
Create
Create a department
Delete
Delete a department
Get
Retrieve a department
Get Many
Retrieve many departments
Update
Update a department
Create
Create a location
Delete
Delete a location
Get
Retrieve a location
Get Many
Retrieve many locations
Update
Update a location
Create
Create a problem
Delete
Delete a problem
Get
Retrieve a problem
Get Many
Retrieve many problems
Update
Update a problem
Create
Create a product
Delete
Delete a product
Get
Retrieve a product
Get Many
Retrieve many products
Update
Update a product
Create
Create a release
Delete
Delete a release
Get
Retrieve a release
Get Many
Retrieve many releases
Update
Update a release
Create
Create a requester
Delete
Delete a requester
Get
Retrieve a requester
Get Many
Retrieve many requesters
Update
Update a requester
Create
Create a requester group
Delete
Delete a requester group
Get
Retrieve a requester group
Get Many
Retrieve many requester groups
Update
Update a requester group
Create
Create a software application
Delete
Delete a software application
Get
Retrieve a software application
Get Many
Retrieve many software applications
Update
Update a software application
Create
Create a ticket
Delete
Delete a ticket
Get
Retrieve a ticket
Get Many
Retrieve many tickets
Update
Update a ticket
Supported API Endpoints for Missive
Reopen conversation
Reopens the current conversation.
Assign users
Assigns users to the current conversation.
Create draft
Creates a new draft in a new conversation.
List conversations
List conversations visible to the user who owns the API token.
Get conversation
Fetch a specific conversation using the conversation id.
List messages
List messages in the conversation passed as `id`.
Create conversation
Creates a new conversation.
Archive conversation
Archives a specified conversation.
Trash conversation
Moves the specified conversation to trash.
Move to inbox
Moves the specified conversation back to inbox.
Comment on conversation
Adds a comment to a specified conversation.
Create task
Creates a new task related to a conversation.
Add labels
Adds labels to the specified conversation.
Remove labels
Removes labels from the specified conversation.
Close conversation
Closes a specified conversation.
Reopen conversation
Reopens a specified closed conversation.
Assign conversation
Assigns a specified conversation to a user.
Add assignees
Adds assignees to a specified conversation.
Remove assignees
Removes assignees from a specified conversation.
Set color
Sets color for the specified conversation.
Set subject
Sets the subject of the specified conversation.
Fetch conversations
Fetches attributes for the given conversation IDs.
Create conversation
Creates a new conversation.
Archive conversation
Archives current conversation.
Trash conversation
Trashes current conversation.
Move to Inbox
Moves current conversation to Inbox.
Create comment
Creates a comment in the current conversation.
Add labels
Adds labels to the current conversation.
Remove labels
Removes labels from the current conversation.
Close conversation
Closes the current conversation.
Create draft in current conversation
Creates a new draft in the current conversation.
Reply to conversation
Replies to current conversation latest message.
Forward message
Forwards current conversation latest message.
Insert text
Inserts content as text in the currently selected composer.
Insert HTML
Inserts content as HTML in the currently selected composer.
Create draft
Creates a new draft in Missive.
Create report
Create analytics report
Get report
Get analytics report
Create contact
Creates new contacts in the contact book.
Update contact(s)
Update existing contacts with new information based on their IDs.
List contacts
Retrieve a list of contacts stored in Missive.
Get a contact
Fetch a specific contact using the contact ID.
List contact books
List the contact books that the authenticated user has access to.
List contact groups
List contact groups or organizations linked to a contact book.
Create message
Create an incoming message in a custom channel.
Get message
Fetch a specific message headers, body and attachments using the message id.
List messages
Fetch messages matching an email Message-ID.
Fetch messages
Fetches attributes for the given message IDs.
List organizations
List organizations the authenticated user is part of.
Create post
Create a post in a conversation or append it to an existing one.
List responses
List responses for the authenticated user.
Get response
Fetch a specific response using the response id.
List shared labels
List shared labels in organizations the authenticated user is part of.
List teams
List teams in organizations the authenticated user is part of.
List users
List users in organizations the authenticated user is part of.
Fetch users
Fetches attributes for all users.
Get stored data
Retrieve data that has been previously stored using storeSet.
Set stored data
Store data that remains consistent between page reloads and app reloads.
Fetch labels
Fetches attributes for all shared labels.
Create task
Creates a task in the current conversation.
To set up Missive integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Missive to query the data you need using the API endpoint URLs you provide.
See the example hereThese API endpoints were generated using n8n
n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Missive official documentation to get a full list of all API endpoints and verify the scraped ones!
Freshservice and Missive integration details
Other integrations with Freshservice
FAQ
Can Freshservice connect with Missive?
Can I use Freshservice’s API with n8n?
Can I use Missive’s API with n8n?
Is n8n secure for integrating Freshservice and Missive?
How to get started with Freshservice and Missive integration in n8n.io?
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