Freshservice and Okta integration

n8n lets you integrate Freshservice with Okta to build powerful workflows. Design automation that extracts, transforms and loads data between your apps and services. You can choose from a wide range of operations supported by a product's API and use n8n’s HTTP Request node to make custom API calls. Connect apps that are both in and outside n8n’s apps library.

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Build your own Freshservice and Okta integration

Create custom Freshservice and Okta workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

How to connect Freshservice and Okta

Step 1: Set up n8n
Step 2: Create a new workflow to connect Freshservice and Okta
Step 3: Add the first step
Step 4: Add the Freshservice node
Step 5: Authenticate Freshservice
Step 6: Add Okta using the HTTP Request node
Step 7: Configure the Okta node
Step 8: Connect Freshservice and Okta nodes
Step 9: Customize your Freshservice and Okta integration
Step 10: Save and activate workflow
Step 11: Test the workflow

Freshservice supported actions

Create

Create an agent

Delete

Delete an agent

Get

Retrieve an agent

Get Many

Retrieve many agents

Update

Update an agent

Create

Create an agent group

Delete

Delete an agent group

Get

Retrieve an agent group

Get Many

Retrieve many agent groups

Update

Update an agent group

Get

Retrieve an agent role

Get Many

Retrieve many agent roles

Create

Create an announcement

Delete

Delete an announcement

Get

Retrieve an announcement

Get Many

Retrieve many announcements

Update

Update an announcement

Create

Create an asset type

Delete

Delete an asset type

Get

Retrieve an asset type

Get Many

Retrieve many asset types

Update

Update an asset type

Create

Create a change

Delete

Delete a change

Get

Retrieve a change

Get Many

Retrieve many changes

Update

Update a change

Create

Create a department

Delete

Delete a department

Get

Retrieve a department

Get Many

Retrieve many departments

Update

Update a department

Create

Create a location

Delete

Delete a location

Get

Retrieve a location

Get Many

Retrieve many locations

Update

Update a location

Create

Create a problem

Delete

Delete a problem

Get

Retrieve a problem

Get Many

Retrieve many problems

Update

Update a problem

Create

Create a product

Delete

Delete a product

Get

Retrieve a product

Get Many

Retrieve many products

Update

Update a product

Create

Create a release

Delete

Delete a release

Get

Retrieve a release

Get Many

Retrieve many releases

Update

Update a release

Create

Create a requester

Delete

Delete a requester

Get

Retrieve a requester

Get Many

Retrieve many requesters

Update

Update a requester

Create

Create a requester group

Delete

Delete a requester group

Get

Retrieve a requester group

Get Many

Retrieve many requester groups

Update

Update a requester group

Create

Create a software application

Delete

Delete a software application

Get

Retrieve a software application

Get Many

Retrieve many software applications

Update

Update a software application

Create

Create a ticket

Delete

Delete a ticket

Get

Retrieve a ticket

Get Many

Retrieve many tickets

Update

Update a ticket

Supported methods for Okta

Users
Groups
Applications
Policies

Get User

Fetches a user by ID.

GET

/api/v1/users/{userId}

Create User

Creates a new user in your Okta organization with or without credentials.

POST

/api/v1/users

Update User

Updates a user's profile and/or credentials by ID.

PUT

/api/v1/users/{userId}

Delete User

Removes a user permanently.

DELETE

/api/v1/users/{userId}

List Users

Lists all users in your Okta organization.

GET

/api/v1/users

To set up Okta integration, add the HTTP Request node to your workflow canvas and authenticate it using a predefined credential type. This allows you to perform custom operations, without additional authentication setup. The HTTP Request node makes custom API calls to Okta to query the data you need using the URLs you provide.

See the example here

Take a look at the Okta official documentation to get a full list of all API endpoints

Get Group

Fetches a group by ID.

GET

/api/v1/groups/{groupId}

Create Group

Adds a new group to your Okta organization.

POST

/api/v1/groups

Update Group

Updates a group's profile by ID.

PUT

/api/v1/groups/{groupId}

Delete Group

Removes a group permanently.

DELETE

/api/v1/groups/{groupId}

List Groups

Lists all groups in your Okta organization.

GET

/api/v1/groups

See the example here

Take a look at the Okta official documentation to get a full list of all API endpoints

Get Application

Fetches an application by ID.

GET

/api/v1/apps/{appId}

Create Application

Adds a new application to your Okta organization.

POST

/api/v1/apps

Update Application

Updates an application's profile by ID.

PUT

/api/v1/apps/{appId}

Delete Application

Removes an application permanently.

DELETE

/api/v1/apps/{appId}

List Applications

Lists all applications in your Okta organization.

GET

/api/v1/apps

See the example here

Take a look at the Okta official documentation to get a full list of all API endpoints

Get Policy

Fetches a policy by ID.

GET

/api/v1/policies/{policyId}

Create Policy

Adds a new policy to your Okta organization.

POST

/api/v1/policies

Update Policy

Updates a policy's profile by ID.

PUT

/api/v1/policies/{policyId}

Delete Policy

Removes a policy permanently.

DELETE

/api/v1/policies/{policyId}

List Policies

Lists all policies in your Okta organization.

GET

/api/v1/policies

See the example here

Take a look at the Okta official documentation to get a full list of all API endpoints

Freshservice and Okta integration details

Freshservice is a cloud-based IT Help Desk and service management tool that helps businesses in their IT operations. A knowledge-base, self-service portal, and ticketing system are features included in the solution.

Freshservice node docs + examples

Freshservice credential docs

See Freshservice integrations

Related categories

Productivity

Okta is an identity and access management (IAM) software solution that provides secure authentication, single sign-on (SSO), and user lifecycle management for businesses. It enables organizations to manage and secure user access to various applications and services while enhancing security and user experience.

Okta credentials docs

Using predefined credential types

See Okta integrations

Related categories

Cybersecurity