Salesforce and Zendesk integration

Save yourself the work of writing custom integrations for Salesforce and Zendesk and use n8n instead. Build adaptable and scalable Sales, and Communication workflows that work with your technology stack. All within a building experience you will love.

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How to connect Salesforce and Zendesk

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Salesforce and Zendesk integration: Create a new workflow and add the first step

Step 2: Add and configure Salesforce and Zendesk nodes

You can find Salesforce and Zendesk in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Salesforce and Zendesk nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Salesforce and Zendesk integration: Add and configure Salesforce and Zendesk nodes

Step 3: Connect Salesforce and Zendesk

A connection establishes a link between Salesforce and Zendesk (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Salesforce and Zendesk integration: Connect Salesforce and Zendesk

Step 4: Customize and extend your Salesforce and Zendesk integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Salesforce and Zendesk with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Salesforce and Zendesk integration: Customize and extend your Salesforce and Zendesk integration

Step 5: Test and activate your Salesforce and Zendesk workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Salesforce to Zendesk or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Salesforce and Zendesk integration: Test and activate your Salesforce and Zendesk workflow

Build your own Salesforce and Zendesk integration

Create custom Salesforce and Zendesk workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Salesforce supported actions

Add Note

Add note to an account

Create

Create an account

Create or Update

Create a new account, or update the current one if it already exists (upsert)

Delete

Delete an account

Get

Get an account

Get Many

Get many accounts

Get Summary

Returns an overview of account's metadata

Update

Update an account

Create

Create a attachment

Delete

Delete a attachment

Get

Get a attachment

Get Many

Get many attachments

Get Summary

Returns an overview of attachment's metadata

Update

Update a attachment

Add Comment

Add a comment to a case

Create

Create a case

Delete

Delete a case

Get

Get a case

Get Many

Get many cases

Get Summary

Returns an overview of case's metadata

Update

Update a case

Add Contact To Campaign

Add contact to a campaign

Add Note

Add note to a contact

Create

Create a contact

Create or Update

Create a new contact, or update the current one if it already exists (upsert)

Delete

Delete a contact

Get

Get a contact

Get Many

Get many contacts

Get Summary

Returns an overview of contact's metadata

Update

Update a contact

Create

Create a custom object record

Create or Update

Create a new record, or update the current one if it already exists (upsert)

Delete

Delete a custom object record

Get

Get a custom object record

Get Many

Get many custom object records

Update

Update a custom object record

Upload

Upload a document

Get Many

Get many flows

Invoke

Invoke a flow

Add Lead To Campaign

Add lead to a campaign

Add Note

Add note to a lead

Create

Create a lead

Create or Update

Create a new lead, or update the current one if it already exists (upsert)

Delete

Delete a lead

Get

Get a lead

Get Many

Get many leads

Get Summary

Returns an overview of Lead's metadata

Update

Update a lead

Add Note

Add note to an opportunity

Create

Create an opportunity

Create or Update

Create a new opportunity, or update the current one if it already exists (upsert)

Delete

Delete an opportunity

Get

Get an opportunity

Get Many

Get many opportunities

Get Summary

Returns an overview of opportunity's metadata

Update

Update an opportunity

Query

Execute a SOQL query that returns all the results in a single response

Create

Create a task

Delete

Delete a task

Get

Get a task

Get Many

Get many tasks

Get Summary

Returns an overview of task's metadata

Update

Update a task

Get

Get a user

Get Many

Get many users

Zendesk supported actions

Ticket
Ticket Field
User
Organization

Create

Create a ticket

Delete

Delete a ticket

Get

Get a ticket

Get Many

Get many tickets

Recover

Recover a suspended ticket

Update

Update a ticket

Get

Get a ticket field

Get Many

Get many system and custom ticket fields

Create

Create a user

Delete

Delete a user

Get

Get a user

Get Many

Get many users

Get Organizations

Get a user's organizations

Get Related Data

Get data related to the user

Search users

Update

Update a user

Count

Count organizations

Create

Create an organization

Delete

Delete an organization

Get

Get an organization

Get Many

Get many organizations

Get Related Data

Get data related to the organization

Update

Update a organization

Salesforce and Zendesk integration details

Salesforce is one of the best cloud-based CRM (Customer Relationship Management) platform. It is an integrated CRM that provides a single shared view of each customer for all the departments within an organization, such as Marketing, Sales, Commerce, and Service.

Salesforce node docs + examples

Salesforce credential docs

See Salesforce integrations

Related categories

Sales

Communication

Zendesk is a complete customer service software & sales CRM that is easy to use and responds to your business needs. It is scalable, customizable, and affordable, that is why companies like Uber and SIEMENS use Zendesk.

Zendesk node docs + examples

Zendesk credential docs

See Zendesk integrations

Related categories

Communication

Other integrations with Salesforce

Other integrations with Zendesk

Salesforce and Zendesk integration tutorials

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Tutorial

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