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Shopify and Zendesk integration
Save yourself the work of writing custom integrations for Shopify and Zendesk and use n8n instead. Build adaptable and scalable Sales, and Communication workflows that work with your technology stack. All within a building experience you will love.
How to connect Shopify and Zendesk
- Step 1: Create a new workflow
- Step 2: Add and configure nodes
- Step 3: Connect
- Step 4: Customize and extend your integration
- Step 5: Test and activate your workflow
Step 1: Create a new workflow and add the first step
In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.
Step 2: Add and configure Shopify and Zendesk nodes
You can find Shopify and Zendesk in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Shopify and Zendesk nodes one by one: input data on the left, parameters in the middle, and output data on the right.
Step 3: Connect Shopify and Zendesk
A connection establishes a link between Shopify and Zendesk (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.
Step 4: Customize and extend your Shopify and Zendesk integration
Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Shopify and Zendesk with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.
Step 5: Test and activate your Shopify and Zendesk workflow
Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Shopify to Zendesk or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.
Popular Shopify and Zendesk workflows
Sync Shopify orders with your Zendesk contacts
This workflow automatically syncs Shopify orders with your Zendesk contacts. Using this workflow, the Shopify email ID, phone number ID and order information will be added or updated to Zendesk contacts.
Prerequisites
Shopify account and Shopify credentials
Zendesk account and Zendesk credentials
How it works
Shopify Trigger starts the workflow whenever a customer`s data is updated.
Zendesk Node then searches the contact by email address.
Set node keeps only the UserId and email of the contact.
Merge by Key node combines the Shopify and Zendesk data.
If node splits the workflow conditionally, check if the contact already exists or not.
If the user exists, Zendesk node updates its contact data.
If the user does not exist, Zendesk node creates a new contact.
Sync Shopify orders with Zendesk tickets
This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets.
Prerequisites
Shopify account and Shopify credentials
Zendesk account and Zendesk credentials
How it works
Shopify Trigger starts the workflow whenever an order is updated.
Zendesk node finds if the order already exists and has a ticket assigned.
Set node keeps and passes only ticket ID.
Merge by Key node combines the Shopify order data with the Zendesk ticket data.
If node splits the workflow conditionally, checks if the ticket already exists or not.
If order is new, Zendesk node creates a new ticket for the order.
Build your own Shopify and Zendesk integration
Create custom Shopify and Zendesk workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.
Shopify and Zendesk integration details
Other integrations with Shopify
Other integrations with Zendesk
FAQs
Can Shopify connect with Zendesk?
Can I use Shopify’s API with n8n?
Can I use Zendesk’s API with n8n?
Is n8n secure for integrating Shopify and Zendesk?
How to get started with Shopify and Zendesk integration in n8n.io?
Need help setting up your Shopify and Zendesk integration?
Discover our latest community's recommendations and join the discussions about Shopify and Zendesk integration.
Wrong number of executions using Zendesk Search User Node and Always Output Data
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Describe the problem/error/question
I’m building a workflow to update the user database in Zendesk. Basically, I search for an email using the Zendesk Search User Node and will perform different actions if the user is pr…
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Hi Team
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Hey,
I am using a bunch of Shopify nodes and I see that Shopify is moving from REST to GraphQL and is requesting to migrate apps.
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