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integrationWhatsApp Business Cloud node
integrationGoogle Sheets node

WhatsApp Business Cloud and Google Sheets integration

Save yourself the work of writing custom integrations for WhatsApp Business Cloud and Google Sheets and use n8n instead. Build adaptable and scalable Communication, Data & Storage, and Productivity workflows that work with your technology stack. All within a building experience you will love.

How to connect WhatsApp Business Cloud and Google Sheets

  • Step 1: Set up n8n

  • Step 2: Create a new workflow to connect WhatsApp Business Cloud and Google Sheets

  • Step 3: Add the first step

  • Step 4: Add the WhatsApp Business Cloud node

  • Step 5: Authenticate WhatsApp Business Cloud

  • Step 6: Add the Google Sheets node

  • Step 7: Authenticate Google Sheets

  • Step 8: Configure WhatsApp Business Cloud and Google Sheets nodes

  • Step 9: Connect WhatsApp Business Cloud and Google Sheets

  • Step 10: Customize your WhatsApp Business Cloud and Google Sheets integration

  • Step 11: Save and activate workflow

  • Step 12: Test the workflow

🚀 Boost your customer service with this WhatsApp Business bot!

This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot.

  1. After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message.
  2. In case user sends a message to the bot, the text and user data is stored in Google Sheets.
  3. To reply back to the user, fill in the ReplyText column and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node.

Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉

Setup Instructions

To get this workflow up and running, you'll need to:

  1. 👇 Create a WhatsApp template message on the Meta Business portal. <details>messagetemplate.png</details>

  2. Obtain an Access Token and WhatsApp Business Account ID from the Meta Developers Portal. This is needed for the WhatsApp Business Node to send messages.
    credentialssetup.png

  3. Set up a WhatsApp Trigger node with App ID and App Secret from the Meta Developers Portal.
    credentialswebhook.png

  4. Right after that copy the WhatsApp Trigger URL and add it as a Callback URL in the Meta Developers Portal. This trigger is needed to receive incoming messages and their status updates.
    credentialstrigger.png

  5. Connect your Google Sheets account for data storage and management. Check out the documentation page.

⚠️ Important Notes

  • WhatsApp allows automatic custom text messages only within 24 hours of the last user message. Outside with time frame only approved template messages can be sent.
  • The workflow uses a Google Sheet to manage form submissions, incoming messages and prepare responses. You can replace these nodes and connect the WhatsApp bot with other systems.

Nodes used in this workflow

Popular WhatsApp Business Cloud and Google Sheets workflows

WhatsApp Business Cloud node
WhatsApp Trigger node
+5

🚀 Boost your customer service with this WhatsApp Business bot!

This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot. After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message. In case user sends a message to the bot, the text and user data is stored in Google Sheets. To reply back to the user, fill in the ReplyText column and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node. Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉 Setup Instructions To get this workflow up and running, you'll need to: 👇 Create a WhatsApp template message on the Meta Business portal. Obtain an Access Token and WhatsApp Business Account ID from the Meta Developers Portal. This is needed for the WhatsApp Business Node to send messages. Set up a WhatsApp Trigger node with App ID and App Secret from the Meta Developers Portal. Right after that copy the WhatsApp Trigger URL and add it as a Callback URL in the Meta Developers Portal. This trigger is needed to receive incoming messages and their status updates. Connect your Google Sheets account for data storage and management. Check out the documentation page. ⚠️ Important Notes WhatsApp allows automatic custom text messages only within 24 hours of the last user message. Outside with time frame only approved template messages can be sent. The workflow uses a Google Sheet to manage form submissions, incoming messages and prepare responses. You can replace these nodes and connect the WhatsApp bot with other systems.

Build your own WhatsApp Business Cloud and Google Sheets integration

Create custom WhatsApp Business Cloud and Google Sheets workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

WhatsApp Business Cloud supported actions

Send
Send Template
Upload
Download
Delete

Google Sheets supported actions

Create
Create a spreadsheet
Delete
Delete a spreadsheet
Append or Update Row
Append a new row or update an existing one (upsert)
Append Row
Create a new row in a sheet
Clear
Delete all the contents or a part of a sheet
Create
Create a new sheet
Delete
Permanently delete a sheet
Delete Rows or Columns
Delete columns or rows from a sheet
Get Row(s)
Retrieve one or more rows from a sheet
Update Row
Update an existing row in a sheet

FAQs

  • Can WhatsApp Business Cloud connect with Google Sheets?

  • Can I use WhatsApp Business Cloud’s API with n8n?

  • Can I use Google Sheets’s API with n8n?

  • Is n8n secure for integrating WhatsApp Business Cloud and Google Sheets?

  • How to get started with WhatsApp Business Cloud and Google Sheets integration in n8n.io?

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