Integrate WhatsApp Business Cloud with 500+ apps and services

This n8n workflow is designed for working with the WhatsApp Business platform. It allows to send custom replies via WhatsApp in response to incoming user messages. 💡 Take a look at the step-by-step tutorial on how to create a WhatsApp bot. The workflow consists of two parts: The first Verify webhook sends back verification challenge string. You will need this part during the setup process on the Meta for Developers portal: Select your App Go to WhatsApp Configuration Click on the Edit button in the Webhook session Enter your production webhook URL, provide Verify token (can be any text string) Remember to activate the n8n workflow! Finally press "Verify and save" Once the webhook is verified, the Respond webhook receives various POST requests from Meta regarding WhatsApp messages (user messages and status notifications). The workflow checks whether the incoming JSON contains a user message. If this is the case, it sends the text message back to the user. This is a custom message, not a WhatsApp Business template.

This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot. After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message. In case user sends a message to the bot, the text and user data is stored in Google Sheets. To reply back to the user, fill in the ReplyText column and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node. Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉 Setup Instructions To get this workflow up and running, you'll need to: 👇 Create a WhatsApp template message on the Meta Business portal. Obtain an Access Token and WhatsApp Business Account ID from the Meta Developers Portal. This is needed for the WhatsApp Business Node to send messages. Set up a WhatsApp Trigger node with App ID and App Secret from the Meta Developers Portal. Right after that copy the WhatsApp Trigger URL and add it as a Callback URL in the Meta Developers Portal. This trigger is needed to receive incoming messages and their status updates. Connect your Google Sheets account for data storage and management. Check out the documentation page. ⚠️ Important Notes WhatsApp allows automatic custom text messages only within 24 hours of the last user message. Outside with time frame only approved template messages can be sent. The workflow uses a Google Sheet to manage form submissions, incoming messages and prepare responses. You can replace these nodes and connect the WhatsApp bot with other systems.

How it works: This workflow automates your customer service with built in notifications for your users & ticket creation with Asana. If a user submits a form, he gets send a confirmation message via WhatsApp a task is opened in Asana with his request in it. Setup: You need to add your credentials to the WhatsApp Business Cloud node. You need to add your credentials to the Asana node. Replace the placeholders with the correct phone number, id, and so on. Change the confirmation message to your liking. Optional Changes: You could extend this workflow to update your user on the progress of the ticket in Asana. You can change the messaging from WhatsApp to E-Mail. You can change the form submission service from n8n-native to Typeform or similar. You can change the task management software from Asana to the one you use. Click here to find a blog post with additional information.