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Send Shopify shipping tracking WhatsApp notifications with full tracking info

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Created by: Mira Melhem || melhem

Mira Melhem

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Last update 2 days ago

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Order Fulfillment & Shipping Notification System

Automatically notify customers via WhatsApp when their orders ship, with intelligent phone validation, multi-country support, and bilingual messaging including complete tracking information.

What does this workflow do?

When you fulfill an order in Shopify, this workflow instantly updates your database, validates the customer's phone number across 23+ countries, and sends a professional WhatsApp notification with full tracking details in their preferred language.

Key features:

  • 🌍 23+ Country Phone Validation - Automatically detects and formats phone numbers for GCC, MENA, and international customers
  • 📦 Complete Tracking Info - Includes tracking number, courier name, and clickable tracking URL
  • 🌐 Smart Bilingual Messaging - Arabic and English with luxury brand tone
  • 💾 Real-time Database Sync - Updates order status and shipping details instantly
  • 🔒 Test Number Protection - Blocks notifications to development phone numbers
  • ✨ Personalized Messages - Addresses customers by first name
  • ⏱️ Delivery Expectations - Communicates clear 7-12 business day timeline
  • 🎯 International Format - Handles phone numbers with automatic country code detection

Setup Requirements

Integrations Needed:

  1. Shopify - For order fulfillment webhooks
  2. PostgreSQL - For order and customer data storage
  3. WhatsApp Business API - For sending notifications via Facebook Graph API

Credentials Required:

  • Shopify Access Token (with fulfillment webhook permissions)
  • PostgreSQL database credentials
  • WhatsApp Business API Bearer Token (Facebook Graph API v18.0)

How to Use

  1. Import the workflow into your n8n instance
  2. Configure credentials:
    • Add your Shopify store access token
    • Connect your PostgreSQL database
    • Add your WhatsApp Business API credentials
  3. Update test phone numbers in filter nodes (If10 and If11) with your actual test numbers
  4. Customize brand name in WhatsApp message templates if needed (currently "" / "")
  5. Activate the workflow to start sending shipping notifications

Workflow Structure

1. Trigger (Shopify Webhook)

Listens for fulfillments/create events when orders are marked as shipped in Shopify

2. Update Order Status

Updates PostgreSQL database with:

  • Status changed to 'shipped'
  • Shipping company name
  • Tracking number

3. Customer Lookup

Retrieves customer record from database using phone number from fulfillment data

4. Phone Validator (Code Node)

Intelligent phone number formatting:

  • Detects country from shipping address
  • Validates and cleans phone number
  • Adds appropriate country code if missing
  • Supports 23 countries across GCC, MENA, and international markets
  • Ensures proper international format (+CountryCode)

5. Get Customer Preferences

Retrieves language preference and first name for personalization

6. Language Detection

Routes workflow based on customer's preferred language (Arabic vs. English)

7. Test Number Filter

Prevents notifications to internal/development phone numbers

8. WhatsApp Notification

Sends comprehensive shipping notification with tracking details in customer's language

Supported Countries & Codes

GCC Region:

  • 🇴🇲 Oman (968)
  • 🇦🇪 UAE (971)
  • 🇸🇦 Saudi Arabia (966)
  • 🇰🇼 Kuwait (965)
  • 🇶🇦 Qatar (974)
  • 🇧🇭 Bahrain (973)

MENA Region:

  • 🇯🇴 Jordan (962)
  • 🇪🇬 Egypt (20)
  • 🇮🇶 Iraq (964)
  • 🇱🇧 Lebanon (961)
  • 🇸🇾 Syria (963)
  • 🇵🇸 Palestine (970)
  • 🇾🇪 Yemen (967)

International:

  • 🇺🇸 USA (1)
  • 🇬🇧 UK (44)
  • 🇩🇪 Germany (49)
  • 🇫🇷 France (33)
  • 🇮🇹 Italy (39)
  • 🇪🇸 Spain (34)
  • 🇹🇷 Turkey (90)
  • 🇮🇳 India (91)
  • 🇵🇰 Pakistan (92)

Message Templates

Arabic Message (عربي):

مرحبًا [الاسم]،

يسرّنا إعلامكم بأنه تم شحن طلبكم بنجاح.
رقم الطلب: [order_id]
رقم التتبع: [tracking_number]
شركة الشحن: [courier_name]
رابط التتبع: [tracking_url]
المدة المتوقعة للتوصيل: من 7 إلى 12 يوم عمل.

يمكنكم متابعة حالة الشحنة عبر رقم التتبع، وسنحرص على إبقائكم على اطلاع حتى استلام الطلب.

مع أطيب التحيات،

English Message:

Hello [Name],

We are pleased to inform you that your order has been shipped successfully.

Order No: [order_id]
Tracking No: [tracking_number]
Courier Company: [courier_name]
Tracking URL: [tracking_url]
Estimated delivery time: 7–12 business days.

You may track your shipment using the tracking number provided. We will continue to keep you informed until your order is delivered.

Kind regards,

Database Schema Requirements

Orders Table:

CREATE TABLE orders (
  order_id VARCHAR PRIMARY KEY,  -- Shopify order number
  status VARCHAR,                  -- Order status ('open', 'shipped', 'delivered', 'canceled')
  shipping_company VARCHAR,        -- Courier service name
  tracking_number VARCHAR,         -- Package tracking ID
  customer_id INTEGER              -- Foreign key to customers table
);

Customers Table:

CREATE TABLE customers (
  id SERIAL PRIMARY KEY,
  website_id INTEGER,              -- Shopify customer ID
  phone VARCHAR,                   -- Customer phone number
  language VARCHAR(2),             -- Preferred language ('ar' or 'en')
  first_name VARCHAR,              -- Customer first name
  last_name VARCHAR                -- Customer last name
);

Phone Validator Logic

The Phone Validator node intelligently handles phone numbers:

  1. Extracts phone from fulfillment data (checks destination.phone, shipping_address.phone, or root phone)
  2. Detects country from destination.country_code (defaults to 'OM' if not provided)
  3. Cleans number by removing whitespace and non-numeric characters (except +)
  4. Validates length (minimum 5 digits required)
  5. Checks for country code in the number
  6. Adds country code automatically if missing based on shipping country
  7. Ensures + prefix for international format
  8. Returns:
    • phone: Formatted number with country code (+XXX)
    • original_phone: Raw input for reference
    • country_code: ISO country code
    • validation_status: 'success' or 'empty_or_invalid'

Customization Tips

  • Add more countries: Extend the countryCodes object in Phone Validator node
  • Change brand name: Update "" / "" in WhatsApp message nodes
  • Adjust delivery time: Modify "7–12 business days" to match your actual shipping times
  • Add more languages: Create additional language detection branches (e.g., French, Spanish)
  • Include product details: Extend database query to fetch order items and include in message
  • Add delivery date estimates: Calculate and include specific delivery date ranges
  • Email notifications: Add email nodes for customers who prefer email
  • SMS fallback: Add SMS nodes for customers without WhatsApp

Use Cases

  • E-commerce stores shipping to multiple countries
  • Luxury brands requiring premium communication
  • Businesses with Arabic and English speaking customers
  • International retailers with GCC and MENA presence
  • Multi-channel sellers needing unified shipping notifications
  • Stores using various courier services (DHL, FedEx, Aramex, etc.)

Error Handling

  • Empty phone numbers: Workflow marks as 'empty_or_invalid' and skips notification
  • Invalid formats: Phone validator attempts to fix common issues
  • Missing data: Uses fallback values (e.g., 'OM' for country, 'en' for language)
  • SQL injection protection: Single quotes escaped in database queries
  • Test number blocking: Prevents accidental notifications during testing

Performance Notes

  • Execution time: ~2-3 seconds per order
  • Database queries: 3 total (1 UPDATE, 2 SELECT)
  • API calls: 1 WhatsApp message per order
  • Scalability: Handles concurrent fulfillments independently
  • Rate limits: WhatsApp Business API applies standard rate limits

Technical Notes

  • WhatsApp API Version: v18.0
  • Phone API format: Country code without '+' (e.g., 962798087441)
  • Database: PostgreSQL with prepared statements
  • Default country: Oman (+968)
  • Default language: English if not specified
  • Workflow processes one fulfillment at a time (runOnceForEachItem)

Tags: #shopify #whatsapp #fulfillment #shipping #tracking #bilingual #arabic #english #phone-validation #ecommerce #notifications #international