Predict incidents and run autonomous remediation with GPT-4 and Slack

How It Works

This workflow automates end-to-end customer journey management by intelligently routing queries through multiple AI models (OpenAI, Claude) based on complexity and context. Designed for customer success teams, support operations, and sales organizations, it solves the challenge of delivering personalized, context-aware responses at scale while maintaining conversation continuity. The system captures customer interactions, analyzes sentiment and intent, routes to appropriate AI models, generates tailored responses, and tracks engagement metrics. It integrates email automation, database logging, and multi-channel communication to create a seamless experience. By combining NVIDIA's specialized models for technical queries, OpenAI for general assistance, and Claude for complex reasoning, it ensures optimal response quality while reducing manual workload by 70%.

Setup Steps

1. Configure NVIDIA API credentials with appropriate model access
2. Add OpenAI API key with GPT-4 access for general query handling
3. Set up Anthropic Claude API credentials for complex reasoning tasks
4. Connect Gmail account for automated email sending and monitoring
5. Configure Google Sheets with customer interaction tracking template
6. Set webhook URL for external system integrations

Prerequisites

NVIDIA NIM API access, OpenAI API key, Anthropic API credentials

Use Cases

Customer support automation with tiered response complexity

Customization

Adjust AI model selection criteria based on query keywords or customer segments.

Benefits

Reduces response time by 80% through instant AI-powered replies.