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📘 Description
This workflow automates guest enquiry intake, intent classification, response generation, and internal routing for hospitality businesses using webhooks, GPT-4o, Gmail, and Slack. It converts raw guest enquiries into structured, actionable items while ensuring fast acknowledgements, correct team assignment, and SLA visibility.
When a guest submits an enquiry through a webhook (website form, booking page, or external system), an AI agent analyzes the message to detect intent—booking, pricing, availability, or policy. The agent generates a polite, human-like acknowledgement message and determines the most suitable internal team to handle the request. Based on the detected intent, the workflow assigns the enquiry to the correct team with a predefined SLA.
If the guest prefers email communication, an automated reply is sent via Gmail. In parallel, a detailed enquiry summary—including guest details, detected intent, assigned agent, and SLA—is posted to Slack for internal visibility and follow-up. All AI responses are also logged to Slack for transparency. Any workflow failure triggers an immediate Slack alert with diagnostic details.
⚙️ What This Workflow Does (Step-by-Step)
📥 Webhook Trigger – Guest Enquiry Intake
Receives guest enquiry data (name, email, message, dates, preferences).
🧠 AI Intent Classification & Reply Generation
GPT-4o analyzes the enquiry, detects intent, and generates a polite acknowledgement.
🔍 Extract Detected Category
Parses AI output to identify the enquiry category.
🔀 Route by Intent Category
Directs enquiries to booking, pricing, availability, or policy flows.
👥 Team Assignment with SLA
Assigns the enquiry to the correct team and sets response SLA.
📧 Send Email Reply to Guest (Conditional)
Automatically replies if the guest prefers email contact.
💬 Post Enquiry Summary to Slack
Shares full enquiry context, assignment, and SLA for team follow-up.
📝 Log AI Reply to Slack
Stores the generated guest reply for internal reference.
🚨 Error Handler → Slack Alert
Sends instant alerts if any node fails.
🧩 Prerequisites
• n8n webhook endpoint
• OpenAI / Azure OpenAI (GPT-4o or GPT-4o-mini) credentials
• Gmail OAuth2 credentials
• Slack API credentials
💡 Key Benefits
✔ Instant AI-driven enquiry classification
✔ Faster guest acknowledgements
✔ Correct team routing with SLA enforcement
✔ Reduced manual triage for front-desk and sales teams
✔ Full visibility of enquiries and replies in Slack
✔ Built-in error monitoring
👥 Perfect For
- Hotels and resorts
- Vacation rental operators
- Hospitality sales and front-desk teams
- Property management companies
- Businesses handling high volumes of guest enquiries