Summarize and answer Re:amaze support emails with Gemini and SOP knowledge base

This template demonstrates an AI-powered email automation system for Re:amaze, summarizing and responding to customer inquiries using a structured knowledge base to ensure accurate and consistent replies.

🔹 Ideal for:

• Customer support teams handling high volumes of email queries (e.g., e-commerce, SaaS)
• Businesses looking to automate SOP-based responses with AI while integrating actions like order lookup or issue logging

What this workflow does

• Fetches incoming customer emails from Re:amaze
• Filters only customer messages (ignores agent replies)
• Classifies email intent (e.g. security, pricing, setup etc.)
• Matches the request against a structured SOP knowledge base
• Generates a response using AI based strictly on SOP
• Sends reply back to the customer automatically

Key Features:

• Prevents duplicate replies using deduplication logic
• Ensures responses follow SOP (reduces hallucination)
• Scalable for high-volume email handling

Requirements

• Re:amaze API access (for fetching & replying to conversations)
• AI model (e.g., OpenAI / Gemini configured in n8n)
• SOP knowledge base (Google Sheets or Code tool)

How to set up

1. Add your Re:amaze API credentials in HTTP nodes

To get the API Key, you have to login to the Re:amaze plateform(https://www.reamaze.com/)

Here is the API documentation -https://www.reamaze.com/api/get_messages

1. Configure your AI model credentials
2. Connect your SOP knowledge base (Google Sheets or internal tool)
3. Test the workflow using sample customer emails

🚀 This template can be extended to support multi-channel support (chat, tickets, etc.)

Need Help?

ask in the Forum!

Happy Hacking!