HTTP Request node
Redis node

Advanced Telegram Bot, Ticketing System, LiveChat, User Management, Broadcasting

Published 3 months ago

Created by



IT Ops

Template description

A robust n8n workflow designed to enhance Telegram bot functionality for user management and broadcasting. It facilitates automatic support ticket creation, efficient user data storage in Redis, and a sophisticated system for message forwarding and broadcasting.


How It Works

  1. Telegram Bot Setup: Initiate the workflow with a Telegram bot configured for handling different chat types (private, supergroup, channel).
  2. User Data Management: Formats and updates user data, storing it in a Redis database for efficient retrieval and management.
  3. Support Ticket Creation: Automatically generates chat tickets for user messages and saves the corresponding topic IDs in Redis.
  4. Message Forwarding: Forwards new messages to the appropriate chat thread, or creates a new thread if none exists.
  5. Support Forum Management: Handles messages within a support forum, differentiating between various chat types and user statuses.
  6. Broadcasting System: Implements a broadcasting mechanism that sends channel posts to all previous bot users, with a system to filter out blocked users.
  7. Blocked User Management: Identifies and manages blocked users, preventing them from receiving broadcasted messages.
  8. Versatile Channel Handling: Ensures that messages from verified channels are properly managed and broadcasted to relevant users.

Set Up Steps

  • Estimated Time: Around 30 minutes.
  • Requirements: A Telegram bot, a Redis database, and Telegram group/channel IDs are necessary.
  • Configuration: Input the Telegram bot token and relevant group/channel IDs. Configure message handling and user data processing according to your needs.
  • Detailed Instructions: Sticky notes within the workflow provide extensive setup information and guidance.


Live Demo Workflow

Bot: Telegram Bot Link (Click here)
Support Group: Telegram Group Link (Click here)
Broadcasting Channel: Telegram Channel Link (Click here)

Keywords: n8n workflow, Telegram bot, chat ticket system, Redis database, message broadcasting, user data management, support forum automation

Share Template

Implement complex processes faster with n8n

red icon yellow icon red icon yellow icon