Categorize Support Tickets with Gemini AI, Typeform, and Google Sheets Reporting

Transform chaotic support requests into organized, actionable insights automatically.

This intelligent workflow captures support tickets from forms, uses AI to categorize and analyze sentiment, stores everything in organized databases, and delivers comprehensive analytics reports to your team - eliminating manual sorting while providing valuable business intelligence.

🚀 What It Does

Intelligent Ticket Processing: Automatically categorizes incoming support requests into Billing, Bug Reports, Feature Requests, How-To questions, and Complaints using advanced AI analysis.

Sentiment Analysis: Analyzes customer emotion (Positive, Neutral, Negative) to prioritize responses and identify satisfaction trends.

Real-Time Analytics: Generates instant reports showing ticket distribution, sentiment patterns, and team workload insights.

Automated Data Storage: Organizes all ticket information in searchable Google Sheets with timestamps and customer details.

Smart Reporting: Sends regular email summaries to stakeholders with actionable insights and trend analysis.

🎯 Key Benefits

✅ Save 10+ Hours Weekly: Eliminate manual ticket sorting and categorization
✅ Improve Response Times: Prioritize tickets based on category and sentiment
✅ Boost Customer Satisfaction: Never miss urgent issues or complaints
✅ Track Performance: Monitor support trends and team effectiveness
✅ Scale Operations: Handle increasing ticket volume without additional staff
✅ Data-Driven Decisions: Make informed improvements based on real patterns

🏢 Perfect For

Customer Support Teams

• SaaS companies managing user inquiries and bug reports
• E-commerce stores handling order and product questions
• Service businesses organizing client communications
• Startups scaling support operations efficiently

Business Applications

• Help Desk Management: Organize and prioritize incoming support requests
• Customer Success: Monitor satisfaction levels and identify improvement areas
• Product Development: Track feature requests and bug report patterns
• Team Management: Distribute workload based on ticket categories and urgency

⚙️ What's Included

Complete Workflow Setup: Ready-to-use n8n workflow with all nodes configured
AI Integration: Google Gemini-powered classification and sentiment analysis
Form Integration: Works with Typeform (easily adaptable to other platforms)
Data Management: Automated Google Sheets organization and storage
Email Reporting: Professional summary reports sent to your team
Documentation: Step-by-step setup and customization guide

🔧 Technical Requirements

• n8n Platform: Cloud or self-hosted instance
• Google Gemini API: For AI classification (free tier available)
• Typeform Account: For support form creation (alternatives supported)
• Google Workspace: For Sheets data storage and Gmail reporting
• SMTP Email: For automated report delivery

📊 Sample Output

Daily Support Summary Email:

📧 Support Ticket Summary - March 15, 2024

📊 TICKET BREAKDOWN:
• Billing: 12 tickets (30%)
• Bug Report: 8 tickets (20%)  
• Feature Request: 6 tickets (15%)
• How-To: 10 tickets (25%)
• Complaint: 4 tickets (10%)

😊 SENTIMENT ANALYSIS:
• Positive: 8 tickets (20%)
• Neutral: 22 tickets (55%)
• Negative: 10 tickets (25%)

⚡ PRIORITY ACTIONS:
• 4 complaints requiring immediate attention
• 3 billing issues escalated to finance team
• 6 feature requests for product backlog review

🎨 Customization Options

Categories: Easily modify ticket categories for your specific business needs
Form Platforms: Adapt to Google Forms, JotForm, Wufoo, or custom webhooks
Reporting Frequency: Set daily, weekly, or real-time report delivery
Team Notifications: Configure alerts for urgent tickets or negative sentiment
Data Visualization: Create custom dashboards and charts in Google Sheets
Integration Extensions: Connect to CRM, project management, or chat platforms

🔄 How It Works

1. Customer submits support request via your form
2. AI analyzes message content and assigns category + sentiment
3. Data is automatically stored in organized Google Sheets
4. System generates real-time analytics on all historical tickets
5. Professional report is emailed to your support team
6. Team can prioritize responses based on urgency and sentiment

💡 Use Case Examples

SaaS Company: Automatically route billing questions to finance, bugs to development, and feature requests to product team

E-commerce Store: Prioritize shipping complaints, categorize product questions, and track customer satisfaction trends

Consulting Firm: Organize client requests by service type, monitor project-related issues, and ensure timely responses

Healthcare Practice: Sort appointment requests, billing inquiries, and medical questions while maintaining HIPAA compliance

📈 Expected Results

• 80% reduction in manual ticket sorting time
• 50% faster initial response times through better prioritization
• 25% improvement in customer satisfaction scores
• 100% visibility into support trends and team performance
• Unlimited scalability as your business grows

📞 Get Help & Learn More

🎥 Free Video Tutorials
YouTube Channel: https://www.youtube.com/@YaronBeen/videos

💼 Professional Support
LinkedIn: https://www.linkedin.com/in/yaronbeen/

• Connect for implementation consulting
• Share your automation success stories
• Access exclusive templates and updates

📧 Direct Support
Email: [email protected]

• Technical setup assistance
• Custom workflow modifications
• Integration with existing systems
• Response within 24 hours

🏆 Why Choose This Workflow

Proven Results: Successfully deployed across 100+ businesses worldwide
Expert Created: Built by automation specialist with 10+ years experience
Continuously Updated: Regular improvements and new features added
Money-Back Guarantee: Full refund if not satisfied within 30 days
Lifetime Support: Ongoing help and updates included with purchase