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Multi-Department Support Bot with Slash Commands, Pinecone & Telegram

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Created by: moosa || moosa

moosa

Last update

Last update a month ago

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My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

  • /billing - For payment and invoice questions
  • /tech-support - For technical assistance
  • /return-policy - For returns and refunds

Key Features:

  • Command-based routing
  • Direct department access via slash commands

State management

  • Tracks active conversations in PostgreSQL

Knowledge base integration

  • Pinecone vector stores for each department

Auto-updating

  • New Google Drive documents automatically populate the knowledge base
  • Context-aware
  • Maintains department choice