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Automate Marker.io Issues to Intercom Conversations with Full Technical Context

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Created by: Marker.io || markerio

Marker.io

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Last update 12 hours ago

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Automatically create Intercom conversations with full technical context when your team receive new Marker.io issues

🎯 What this template does

This workflow creates a seamless bridge between Marker.io and Intercom, your customer support platform. Every issue submitted through Marker.io's widget automatically becomes a trackable conversation in Intercom, complete with technical details and visual context. Centralizing customers issues in Intercom helps your support agents continue the conversation right where they work every day.

When a bug is reported, the workflow:

  • Creates or updates the reporter as an Intercom contact
  • Opens a new conversation with the reporter and the all issue details
  • Adds a comprehensive internal note with technical metadata
  • Preserves all screenshots, browser info, and custom data

✨ Benefits

  • Zero manual entry - All bug details transfer automatically
  • Instant visibility - Support agents sees issues immediately
  • Rich context - Technical details preserved for developers
  • Better collaboration - Single source of truth for bugs
  • Faster resolution - No time wasted gathering information

💡 Use Cases

  • Product Teams: Streamline bug triage without switching tools
  • Support Teams: Get technical context for customer-reported issues
  • Development Teams: Access browser info, console logs and network logs directly from the support tickets

🔧 How it works

  1. n8n Webhook receives Marker.io bug report data
  2. Format and extract relevant information from the payload
  3. Create/update contact in Intercom with reporter details
  4. Start conversation with the Title and Bug description
  5. Add internal note with full technical context and Marker.io links for the support agent

The result is a perfectly organized support ticket that your team can act on immediately, with all the context they need to reproduce and resolve the issue.

📋 Prerequisites

  • Marker.io account with webhook capabilities
  • Intercom account with API access
  • Intercom Access Token with appropriate permissions
  • Admin ID from your Intercom workspace

🚀 Setup Instructions

  1. Import this workflow into your n8n instance

  2. Configure the Webhook:

    • Copy the test/production webhook URL after saving
    • Add to Marker.io: Workspace Settings → Webhooks → Create webhook
    • Select "Issue Created" as the trigger event

  3. Set up Intercom credentials:

    • Create an Intercom app or use existing API credentials from the Intercom Develper Hub
    • Add credentials to both HTTP Request nodes
    • Update the admin_id in the "Add Internal Note" node with the id of one of your intercom admin

  4. Test the integration:

    • Create a test issue in Marker.io
    • Verify the conversation appears in Intercom
    • Check that all data transfers correctly

📊 Data Captured

Customer-facing message includes:

  • Issue title
  • Description

Internal note includes:

  • 🆔 Marker ID
  • 📊 Priority level and issue type
  • 📅 Due date (if set)
  • 🖥️ Browser and OS details
  • 🤓 Develper Console & Network logs
  • 🌐 Website URL where issue occurred
  • 🔗 Direct link to Marker.io issue
  • 📷 Screenshot of the issue
  • 📦 Any custom data fields

→ Read more about our webhook events