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Transform your customer support with this intelligent Gmail-based automation system that combines AI analysis, vector knowledge bases, and smart escalation workflows. This comprehensive solution automatically processes incoming support emails, provides contextual responses using your knowledge base, and seamlessly escalates complex issues to human agents.
Key Features
🤖 Advanced AI Analysis
GPT-4 powered email categorization (technical, billing, general, complaint)
Automatic priority assignment (high, medium, low) with SLA tracking
Smart escalation detection based on complexity and customer sentiment
Context-aware responses using vector knowledge base integration
📧 Gmail Integration
Real-time email monitoring with unread message triggers
Automatic reply generation and sending
Thread history analysis for contextual conversations
Smart labeling system for automated organization
Reply detection to prevent infinite loops
🧠 Knowledge Base Integration
Qdrant vector store for semantic search capabilities
Mistral Cloud embeddings for accurate content matching
Tool-based knowledge retrieval during AI analysis
Contextual responses based on your support documentation
📊 Comprehensive Tracking
Google Sheets logging with detailed ticket information
SLA tracking with automatic due date calculation
Priority-based response time management
Complete conversation history preservation
📱 Team Notifications
Telegram alerts for escalated tickets
Status updates with priority indicators
Rich formatting with emojis and structured messages
Real-time team coordination
Workflow Components
Core Processing Flow:
Gmail Trigger monitors incoming emails
Email filtering prevents reply loops and internal processing
Data extraction captures customer information
Thread history analysis for reply context
AI agent analyzes with knowledge base access
Smart routing based on escalation needs
Automated responses or human escalation
Comprehensive logging and notifications
Advanced Features:
Conversation context preservation
Multi-source knowledge base queries
Structured JSON output parsing
Dynamic SLA assignment
Conditional escalation workflows
Required Integrations
APIs & Services:
Gmail OAuth2 (email processing)
OpenAI GPT-4 (AI analysis)
Qdrant (vector knowledge base)
Mistral Cloud (embeddings)
Google Sheets (logging)
Telegram Bot (notifications)
Setup Requirements:
Gmail account with API access
OpenAI API key
Qdrant vector database
Mistral Cloud account
Google Sheets document
Telegram bot token
##Use Cases
Perfect for:
SaaS companies with high support volume
E-commerce businesses needing 24/7 support
Service providers requiring categorized ticket handling
Teams wanting to reduce response times
Organizations needing SLA compliance tracking
Industries:
Software & Technology
E-commerce & Retail
Financial Services
Healthcare & Medical
Education & Training
Business Benefits
Efficiency Gains:
80% reduction in manual email processing
Instant response to common inquiries
Automatic priority and SLA assignment
Reduced human agent workload
Quality Improvements:
Consistent response quality
Knowledge base-powered accuracy
Context-aware conversation handling
Professional tone maintenance
Operational Excellence:
Complete audit trail in Google Sheets
Real-time team notifications
Escalation workflow automation
Performance metrics tracking
Technical Specifications
Node Types Used:
Gmail Trigger & Actions (5 nodes)
LangChain AI Agent (2 nodes)
Vector Store Integration (2 nodes)
Data Processing (6 nodes)
Conditional Logic (2 nodes)
Notification Systems (1 node)
Data Flow:
Input: Gmail unread emails
Processing: AI analysis with knowledge base
Output: Automated replies or escalations
Logging: Google Sheets with full details
Notifications: Telegram status updates
Installation & Setup
Quick Start:
Import workflow JSON
Configure Gmail OAuth2 credentials
Set up OpenAI API connection
Connect Qdrant vector database
Configure Google Sheets logging
Set Telegram bot notifications
Test with sample emails
Customization Options:
Modify AI prompts for your business
Adjust escalation criteria
Customize response templates
Configure SLA timeframes
Add additional knowledge sources