Gmail to Zendesk Ticket Automation with Google Sheets Logging

Description

Turn incoming Gmail messages into Zendesk tickets and keep a synchronized log in Google Sheets. Uses Gmail as the trigger, creates Zendesk tickets, and appends or updates a central sheet for tracking. Gain a clean, auditable pipeline from inbox to support queue. ✨

What This Template Does

• Fetches new emails via Gmail Trigger. ✉️
• Normalizes Gmail payload for consistent fields. 🧹
• Creates a Zendesk ticket from the email content. 🎫
• Formats data for Sheets and appends or updates a row. 📊
• Executes helper sub-workflows and writes logs for traceability. 🔁🧾

Key Benefits

• Converts emails to actionable support tickets automatically. ⚡
• Maintains a single source of truth in Google Sheets. 📒
• Reduces manual triage and data entry. 🕒
• Improves accountability with structured logs. ✅

Features

• Gmail Trigger for real-time intake. ⏱️
• Normalize Gmail Data for consistent fields. 🧩
• Create Zendesk Ticket (create: ticket). 🎟️
• Format Sheet Data for clean columns. 🧱
• Log to Google Sheets with appendOrUpdate. 🔄
• Execute workflow (sub-workflow) steps for modularity. 🧩

Requirements

• n8n instance (cloud or self-hosted). 🛠️
• Gmail credentials configured in n8n (with read access to the monitored inbox). ✉️
• Zendesk credentials (API token or OAuth) with permission to create tickets. 🔐
• Google Sheets credentials with access to the target spreadsheet for append/update. 📊
• Access to any sub-workflows referenced by the Execute workflow nodes. 🔁

Target Audience

• IT support and helpdesk teams managing email-based requests. 🖥️
• Ops teams needing auditable intake logs. 🧾
• Agencies and service providers converting client emails to tickets. 🤝
• Small teams standardizing email-to-ticket flows. 🧑‍💼

Step-by-Step Setup Instructions

• Connect Gmail, Zendesk, and Google Sheets in n8n Credentials. 🔑
• Set the Gmail Trigger to watch the desired label/inbox. 📨
• Map Zendesk fields (description) from normalized Gmail data. 🧭
• Point the Google Sheets node to your spreadsheet and confirm appendOrUpdate mode. 📄
• Assign credentials to all nodes, including any Execute workflow steps. 🔁
• Run once to test end-to-end; then activate the workflow. ✅