Get Started
Back to Templates

Automate Telegram Support Handover from AI to Humans with GPT4 and Email Alerts

Created by

Created by: Meelioo || mookielian

Meelioo

Last update

Last update a day ago

Categories

Share

How it Works

This is a Telegram AI-to-Human Handover System that seamlessly transitions customer support conversations between an AI agent and human operators:

  1. AI-First Response: When users message the Telegram bot, an AI agent handles the conversation initially, using memory to maintain context across messages.

  2. Smart Handover Detection: The AI recognizes when users request human assistance and triggers a two-step confirmation process (user approval, then operator availability check).

  3. Topic-Based Routing: Once confirmed, the system creates a dedicated Telegram Forum topic named after the user's ID, where operators can respond. Messages are automatically forwarded between the user's private chat and the operator's topic.

  4. Session Management: A data table tracks conversation states ('ai', 'human', 'open', 'closed'), ensuring messages route correctly and maintaining conversation history.

  5. Clean Closure: Operators type "exit" in the topic to close conversations, updating the database and closing the forum topic.

Set-up Steps

Estimated Time: 30-45 minutes (first-time setup)

You'll need to:

  • Create and configure a Telegram bot via BotFather
  • Set up a Telegram group with Topics enabled and add your bot as admin
  • Configure SMTP credentials (Gmail app password recommended)
  • Create an n8n Data Table with specific columns (type, status, topic, user)
  • Add your bot token to multiple HTTP Request nodes
  • Set up AI model credentials (OpenRouter or Azure OpenAI)
  • Fill in the Configuration node with your IDs and email addresses
  • Test the flow using the included Personal Trigger to capture your group/user IDs

Note: The template includes detailed video guides (1-minute overview and 10-minute setup walkthrough) plus extensive documentation in sticky notes covering every node and credential setup.