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integrationCustomer.io node
integrationSlack node

Customer.io and Slack integration

Save yourself the work of writing custom integrations for Customer.io and Slack and use n8n instead. Build adaptable and scalable Communication, and Development workflows that work with your technology stack. All within a building experience you will love.

How to connect Customer.io and Slack

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Customer.io and Slack integration: Create a new workflow and add the first step

Step 2: Add and configure Customer.io and Slack nodes

You can find Customer.io and Slack in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Customer.io and Slack nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Customer.io and Slack integration: Add and configure Customer.io and Slack nodes

Step 3: Connect Customer.io and Slack

A connection establishes a link between Customer.io and Slack (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Customer.io and Slack integration: Connect Customer.io and Slack

Step 4: Customize and extend your Customer.io and Slack integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Customer.io and Slack with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Customer.io and Slack integration: Customize and extend your Customer.io and Slack integration

Step 5: Test and activate your Customer.io and Slack workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Customer.io to Slack or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Customer.io and Slack integration: Test and activate your Customer.io and Slack workflow

Build your own Customer.io and Slack integration

Create custom Customer.io and Slack workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Customer.io supported actions

Create or Update
Create a new customer, or update the current one if it already exists (upsert)
Delete
Delete a customer
Track
Track a customer event
Track Anonymous
Track an anonymous event
Get
Get Many
Get Metrics
Add Customer
Remove Customer

Slack supported actions

Archive
Archives a conversation
Close
Closes a direct message or multi-person direct message
Create
Initiates a public or private channel-based conversation
Get
Get information about a channel
Get Many
Get many channels in a Slack team
History
Get a conversation's history of messages and events
Invite
Invite a user to a channel
Join
Joins an existing conversation
Kick
Removes a user from a channel
Leave
Leaves a conversation
Member
List members of a conversation
Open
Opens or resumes a direct message or multi-person direct message
Rename
Renames a conversation
Replies
Get a thread of messages posted to a channel
Set Purpose
Sets the purpose for a conversation
Set Topic
Sets the topic for a conversation
Unarchive
Unarchives a conversation
Get
Get Many
Get & filters team files
Upload
Create or upload an existing file
Delete
Get Permalink
Search
Send
Send and Wait for Approval
Update
Add
Adds a reaction to a message
Get
Get the reactions of a message
Remove
Remove a reaction of a message
Add
Add a star to an item
Delete
Delete a star from an item
Get Many
Get many stars of autenticated user
Get
Get information about a user
Get Many
Get a list of many users
Get User's Profile
Get a user's profile
Get User's Status
Get online status of a user
Update User's Profile
Update a user's profile
Create
Disable
Enable
Get Many
Update

FAQs

  • Can Customer.io connect with Slack?

  • Can I use Customer.io’s API with n8n?

  • Can I use Slack’s API with n8n?

  • Is n8n secure for integrating Customer.io and Slack?

  • How to get started with Customer.io and Slack integration in n8n.io?

Looking to integrate Customer.io and Slack in your company?

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Why use n8n to integrate Customer.io with Slack

Build complex workflows, really fast

Build complex workflows, really fast

Handle branching, merging and iteration easily.
Pause your workflow to wait for external events.

Code when you need it, UI when you don't

Simple debugging

Your data is displayed alongside your settings, making edge cases easy to track down.

Use templates to get started fast

Use 1000+ workflow templates available from our core team and our community.

Reuse your work

Copy and paste, easily import and export workflows.

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