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integrationFreshdesk node
integrationMonday.com node

Freshdesk and Monday.com integration

Save yourself the work of writing custom integrations for Freshdesk and Monday.com and use n8n instead. Build adaptable and scalable Communication, and Productivity workflows that work with your technology stack. All within a building experience you will love.

How to connect Freshdesk and Monday.com

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Freshdesk and Monday.com integration: Create a new workflow and add the first step

Step 2: Add and configure Freshdesk and Monday.com nodes

You can find Freshdesk and Monday.com in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Freshdesk and Monday.com nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Freshdesk and Monday.com integration: Add and configure Freshdesk and Monday.com nodes

Step 3: Connect Freshdesk and Monday.com

A connection establishes a link between Freshdesk and Monday.com (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Freshdesk and Monday.com integration: Connect Freshdesk and Monday.com

Step 4: Customize and extend your Freshdesk and Monday.com integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Freshdesk and Monday.com with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Freshdesk and Monday.com integration: Customize and extend your Freshdesk and Monday.com integration

Step 5: Test and activate your Freshdesk and Monday.com workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Freshdesk to Monday.com or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Freshdesk and Monday.com integration: Test and activate your Freshdesk and Monday.com workflow

Create ticket on specific customer messages in Telegram

This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.

Nodes used in this workflow

Popular Freshdesk and Monday.com workflows

Create ticket on specific customer messages in Telegram

This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.

Build your own Freshdesk and Monday.com integration

Create custom Freshdesk and Monday.com workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Freshdesk supported actions

Create
Create a new contact
Delete
Delete a contact
Get
Get a contact
Get Many
Get many contacts
Update
Update a contact
Create
Create a new ticket
Delete
Delete a ticket
Get
Get a ticket
Get Many
Get many tickets
Update
Update a ticket

Monday.com supported actions

Archive
Archive a board
Create
Create a new board
Get
Get a board
Get Many
Get many boards
Create
Create a new column
Get Many
Get many columns
Delete
Delete a group in a board
Create
Create a group in a board
Get Many
Get list of groups in a board
Add Update
Add an update to an item
Change Column Value
Change a column value for a board item
Change Multiple Column Values
Change multiple column values for a board item
Create
Create an item in a board's group
Delete
Delete an item
Get
Get an item
Get By Column Value
Get items by column value
Get Many
Get many items
Move
Move item to group

FAQs

  • Can Freshdesk connect with Monday.com?

  • Can I use Freshdesk’s API with n8n?

  • Can I use Monday.com’s API with n8n?

  • Is n8n secure for integrating Freshdesk and Monday.com?

  • How to get started with Freshdesk and Monday.com integration in n8n.io?

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Why use n8n to integrate Freshdesk with Monday.com

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Simple debugging

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