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integrationGitHub node
integrationZendesk node

GitHub and Zendesk integration

Save yourself the work of writing custom integrations for GitHub and Zendesk and use n8n instead. Build adaptable and scalable Development, and Communication workflows that work with your technology stack. All within a building experience you will love.

How to connect GitHub and Zendesk

  • Step 1: Create a new workflow
  • Step 2: Add and configure nodes
  • Step 3: Connect
  • Step 4: Customize and extend your integration
  • Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

GitHub and Zendesk integration: Create a new workflow and add the first step

Step 2: Add and configure GitHub and Zendesk nodes

You can find GitHub and Zendesk in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure GitHub and Zendesk nodes one by one: input data on the left, parameters in the middle, and output data on the right.

GitHub and Zendesk integration: Add and configure GitHub and Zendesk nodes

Step 3: Connect GitHub and Zendesk

A connection establishes a link between GitHub and Zendesk (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

GitHub and Zendesk integration: Connect GitHub and Zendesk

Step 4: Customize and extend your GitHub and Zendesk integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect GitHub and Zendesk with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

GitHub and Zendesk integration: Customize and extend your GitHub and Zendesk integration

Step 5: Test and activate your GitHub and Zendesk workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from GitHub to Zendesk or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

GitHub and Zendesk integration: Test and activate your GitHub and Zendesk workflow

Sync Zendesk tickets with subsequent comments to GitHub issues

This workflow creates a GitHub issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in GitHub.

Prerequisites

Zendesk account and Zendesk credentials.
GitHub account and GitHub credentials.
GitHub repository to create issues in.

How it works

The workflow listens for new tickets in Zendesk.
When a new ticket is created, the workflow creates a new issue in GitHub.
The GitHub issue number is then saved in one of the ticket's fields (in setup we call this "GitHub Issue Number").
The next time a comment is added to the ticket, the workflow retrieves the GitHub issue number from the ticket's field and adds the comment to the issue in GitHub.

Setup

This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below:

In the workflow, open the On new Zendesk ticket node and copy the webhook URL.
In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook.
Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n.
Save the webhook.
In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger.
Give trigger a name such as “New tickets”.
Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”.
Under “Actions”, select “Notify active webhook” and select the webhook you created previously.
In the JSON body, add the following:

    {
	"id": "{{ticket.id}}",
	"comment": "{{ticket.latest_comment_html}}"
}

Save the Zendesk trigger.

You will also need to set up a field in Zendesk to store the GitHub issue number. To do so, follow the steps below:

In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field.
Use the number field option and give the field a name such as “GitHub Issue Number”.
Save the field.
In n8n, open the Update ticket node and select the field you created in Zendesk.

Nodes used in this workflow

Popular GitHub and Zendesk workflows

Sync Zendesk tickets with subsequent comments to GitHub issues

This workflow creates a GitHub issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in GitHub. Prerequisites Zendesk account and Zendesk credentials. GitHub account and GitHub credentials. GitHub repository to create issues in. How it works The workflow listens for new tickets in Zendesk. When a new ticket is created, the workflow creates a new issue in GitHub. The GitHub issue number is then saved in one of the ticket's fields (in setup we call this "GitHub Issue Number"). The next time a comment is added to the ticket, the workflow retrieves the GitHub issue number from the ticket's field and adds the comment to the issue in GitHub. Setup This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below: In the workflow, open the On new Zendesk ticket node and copy the webhook URL. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook. Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n. Save the webhook. In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger. Give trigger a name such as “New tickets”. Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”. Under “Actions”, select “Notify active webhook” and select the webhook you created previously. In the JSON body, add the following: { "id": "{{ticket.id}}", "comment": "{{ticket.latest_comment_html}}" } Save the Zendesk trigger. You will also need to set up a field in Zendesk to store the GitHub issue number. To do so, follow the steps below: In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field. Use the number field option and give the field a name such as “GitHub Issue Number”. Save the field. In n8n, open the Update ticket node and select the field you created in Zendesk.

Build your own GitHub and Zendesk integration

Create custom GitHub and Zendesk workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

GitHub supported actions

Create
Create a new file in repository
Delete
Delete a file in repository
Edit
Edit a file in repository
Get
Get the data of a single file
List
List contents of a folder
Create
Create a new issue
Create Comment
Create a new comment on an issue
Edit
Edit an issue
Get
Get the data of a single issue
Lock
Lock an issue
Get Repositories
Returns all repositories of an organization
Create
Creates a new release
Delete
Delete a release
Get
Get a release
Get Many
Get many repository releases
Update
Update a release
Get
Get the data of a single repository
Get Issues
Returns issues of a repository
Get License
Returns the contents of the repository's license file, if one is detected
Get Profile
Get the community profile of a repository with metrics, health score, description, license, etc
Get Pull Requests
Returns pull requests of a repository
List Popular Paths
Get the top 10 popular content paths over the last 14 days
List Referrers
Get the top 10 referrering domains over the last 14 days
Create
Creates a new review
Get
Get a review for a pull request
Get Many
Get many reviews for a pull request
Update
Update a review
Get Repositories
Returns the repositories of a user
Invite
Invites a user to an organization
Disable
Disable a workflow
Dispatch
Dispatch a workflow event
Enable
Enable a workflow
Get
Get a workflow
Get Usage
Get the usage of a workflow
List
List workflows

Zendesk supported actions

Create
Create a ticket
Delete
Delete a ticket
Get
Get a ticket
Get Many
Get many tickets
Recover
Recover a suspended ticket
Update
Update a ticket
Get
Get a ticket field
Get Many
Get many system and custom ticket fields
Create
Create a user
Delete
Delete a user
Get
Get a user
Get Many
Get many users
Get Organizations
Get a user's organizations
Get Related Data
Get data related to the user
Search
Search users
Update
Update a user
Count
Count organizations
Create
Create an organization
Delete
Delete an organization
Get
Get an organization
Get Many
Get many organizations
Get Related Data
Get data related to the organization
Update
Update a organization

FAQs

  • Can GitHub connect with Zendesk?

  • Can I use GitHub’s API with n8n?

  • Can I use Zendesk’s API with n8n?

  • Is n8n secure for integrating GitHub and Zendesk?

  • How to get started with GitHub and Zendesk integration in n8n.io?

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Rafael Serrano

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