Webhook and Zendesk integration

Save yourself the work of writing custom integrations for Webhook and Zendesk and use n8n instead. Build adaptable and scalable Development, Core Nodes, and Communication workflows that work with your technology stack. All within a building experience you will love.

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How to connect Webhook and Zendesk

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Webhook and Zendesk integration: Create a new workflow and add the first step

Step 2: Add and configure Webhook and Zendesk nodes

You can find Webhook and Zendesk in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Webhook and Zendesk nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Webhook and Zendesk integration: Add and configure Webhook and Zendesk nodes

Step 3: Connect Webhook and Zendesk

A connection establishes a link between Webhook and Zendesk (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Webhook and Zendesk integration: Connect Webhook and Zendesk

Step 4: Customize and extend your Webhook and Zendesk integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Webhook and Zendesk with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Webhook and Zendesk integration: Customize and extend your Webhook and Zendesk integration

Step 5: Test and activate your Webhook and Zendesk workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Webhook to Zendesk or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Webhook and Zendesk integration: Test and activate your Webhook and Zendesk workflow

Sync Zendesk tickets to Slack thread

This workflow creates a Slack thread when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as replies to the thread in Slack.

Prerequisites

Zendesk account and Zendesk credentials.
Slack account and Slack credentials.
Slack channel to create threads in.

How it works

The workflow listens for new tickets in Zendesk.
When a new ticket is created, the workflow creates a new thread/message in Slack. The Slack thread ID is then saved in one of the ticket's fields called "Slack thread ID".
The next time a comment is added to the ticket, the workflow retrieves the Slack thread ID from the ticket's field and adds the comment to the thread/message in Slack as a reply.

Setup

This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below:

In the workflow, open the On new Zendesk ticket node and copy the webhook URL.
In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook.
Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n.
Save the webhook.
In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger.
Give trigger a name such as “New tickets”.
Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”.
Under “Actions”, select “Notify active webhook” and select the webhook you created previously.

In the JSON body, add the following:

{
	&quot;id&quot;: &quot;{{ticket.id}}&quot;,
	&quot;comment&quot;: &quot;{{ticket.latest_comment_html}}&quot;
}

Save the Zendesk trigger.

You will also need to set up a field in Zendesk to store the Slack thread ID. To do so, follow the steps below:

In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field.
Use the text field option and give the field a name such as “Slack thread ID”.
Save the field.
In n8n, open the Update ticket node and select the field you created in Zendesk.

Nodes used in this workflow

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Popular Webhook and Zendesk workflows

Sync Zendesk tickets to Slack thread

This workflow creates a Slack thread when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as replies to the thread in Slack. Prerequisites Zendesk account and Zendesk credentials. Slack account and Slack credentials. Slack channel to create threads in. How it works The workflow listens for new tickets in Zendesk. When a new ticket is created, the workflow creates a new thread/message in Slack. The Slack thread ID is then saved in one of the ticket's fields called "Slack thread ID". The next time a comment is added to the ticket, the workflow retrieves the Slack thread ID from the ticket's field and adds the comment to the thread/message in Slack as a reply. Setup This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below: In the workflow, open the On new Zendesk ticket node and copy the webhook URL. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook. Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n. Save the webhook. In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger. Give trigger a name such as “New tickets”. Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”. Under “Actions”, select “Notify active webhook” and select the webhook you created previously. In the JSON body, add the following: { "id": "{{ticket.id}}", "comment": "{{ticket.latest_comment_html}}" } Save the Zendesk trigger. You will also need to set up a field in Zendesk to store the Slack thread ID. To do so, follow the steps below: In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field. Use the text field option and give the field a name such as “Slack thread ID”. Save the field. In n8n, open the Update ticket node and select the field you created in Zendesk.

Sync Zendesk tickets with subsequent comments to Jira issues

This workflow creates a Jira issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in Jira. Prerequisites Zendesk account and Zendesk credentials. Jira account and Jira credentials. Jira project to create issues in. How it works The workflow listens for new tickets in Zendesk. When a new ticket is created, the workflow creates a new issue in Jira. The Jira issue key is then saved in one of the ticket's fields (in setup we call this "Jira Issue Key"). The next time a comment is added to the ticket, the workflow retrieves the Jira issue key from the ticket's field and adds the comment to the issue in Jira. Setup This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below: In the workflow, open the On new Zendesk ticket node and copy the webhook URL. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook. Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n. Save the webhook. In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger. Give the trigger a name such as “New tickets”. Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”. Under “Actions”, select “Notify active webhook” and select the webhook you created previously. In the JSON body, add the following: { "id": "{{ticket.id}}", "comment": "{{ticket.latest_comment_html}}" } Save the Zendesk trigger. You will also need to set up a field in Zendesk to store the Jira issue key. To do so, follow the steps below: In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field. Use the text field option and give the field a name such as “Jira Issue Key". Save the field. In n8n, open the Update ticket node and select the field you created in Zendesk.

Sync Zendesk tickets with subsequent comments to GitHub issues

This workflow creates a GitHub issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in GitHub. Prerequisites Zendesk account and Zendesk credentials. GitHub account and GitHub credentials. GitHub repository to create issues in. How it works The workflow listens for new tickets in Zendesk. When a new ticket is created, the workflow creates a new issue in GitHub. The GitHub issue number is then saved in one of the ticket's fields (in setup we call this "GitHub Issue Number"). The next time a comment is added to the ticket, the workflow retrieves the GitHub issue number from the ticket's field and adds the comment to the issue in GitHub. Setup This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below: In the workflow, open the On new Zendesk ticket node and copy the webhook URL. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook. Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n. Save the webhook. In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger. Give trigger a name such as “New tickets”. Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”. Under “Actions”, select “Notify active webhook” and select the webhook you created previously. In the JSON body, add the following: { "id": "{{ticket.id}}", "comment": "{{ticket.latest_comment_html}}" } Save the Zendesk trigger. You will also need to set up a field in Zendesk to store the GitHub issue number. To do so, follow the steps below: In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field. Use the number field option and give the field a name such as “GitHub Issue Number”. Save the field. In n8n, open the Update ticket node and select the field you created in Zendesk.

Sync Zendesk tickets with subsequent comments to Asana tasks

This workflow creates an Asana task when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the task in Asana. Prerequisites Zendesk account and Zendesk credentials. Asana account and Asana credentials. Asana workspace to create tasks in. How it works The workflow listens for new tickets in Zendesk. When a new ticket is created, the workflow creates a new task in Asana. The Asana GID is then saved in one of the ticket's fields (in setup we call this "Asana GID"). The next time a comment is added to the ticket, the workflow retrieves the Asana GID from the ticket's field and adds the comment to the task in Asana. Setup This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below: In the workflow, open the On new Zendesk ticket node and copy the webhook URL. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook. Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n. Save the webhook. In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger. Give trigger a name such as “New tickets”. Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”. Under “Actions”, select “Notify active webhook” and select the webhook you created previously. In the JSON body, add the following: { "id": "{{ticket.id}}", "comment": "{{ticket.latest_comment_html}}" } Save the Zendesk trigger. You will also need to set up a field in Zendesk to store the Asana GID. To do so, follow the steps below: In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field. Use the number field option and give the field a name such as “Asana GID”. Save the field. In n8n, open the Update ticket node and select the field you created in Zendesk.

Build your own Webhook and Zendesk integration

Create custom Webhook and Zendesk workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Zendesk supported actions

Ticket
Ticket Field
User
Organization

Create

Create a ticket

Delete

Delete a ticket

Get

Get a ticket

Get Many

Get many tickets

Recover

Recover a suspended ticket

Update

Update a ticket

Get

Get a ticket field

Get Many

Get many system and custom ticket fields

Create

Create a user

Delete

Delete a user

Get

Get a user

Get Many

Get many users

Get Organizations

Get a user's organizations

Get Related Data

Get data related to the user

Search users

Update

Update a user

Count

Count organizations

Create

Create an organization

Delete

Delete an organization

Get

Get an organization

Get Many

Get many organizations

Get Related Data

Get data related to the organization

Update

Update a organization

Webhook and Zendesk integration details

Webhooks are automatic notifications that apps send when something occurs. They are sent to a certain URL, which is effectively the app's phone number or address, and contain a message or payload. Polling is nearly never quicker than webhooks, and it takes less effort from you.

Webhook node docs + examples

See Webhook integrations

Related categories

Development

Zendesk is a complete customer service software & sales CRM that is easy to use and responds to your business needs. It is scalable, customizable, and affordable, that is why companies like Uber and SIEMENS use Zendesk.

Zendesk node docs + examples

Zendesk credential docs

See Zendesk integrations

Related categories

Communication

Other integrations with Zendesk