Zendesk and Jira Software integration

Save yourself the work of writing custom integrations for Zendesk and Jira Software and use n8n instead. Build adaptable and scalable Communication, Development, and Productivity workflows that work with your technology stack. All within a building experience you will love.

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How to connect Zendesk and Jira Software

Step 1: Set up n8n
Step 2: Create a new workflow to connect Zendesk and Jira Software
Step 3: Add the first step
Step 4: Add the Zendesk node
Step 5: Authenticate Zendesk
Step 6: Add the Jira Software node
Step 7: Authenticate Jira Software
Step 8: Configure Zendesk and Jira Software nodes
Step 9: Connect Zendesk and Jira Software
Step 10: Customize your Zendesk and Jira Software integration
Step 11: Save and activate workflow
Step 12: Test the workflow

Sync Zendesk tickets with subsequent comments to Jira issues

This workflow creates a Jira issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in Jira.

Prerequisites

Zendesk account and Zendesk credentials.
Jira account and Jira credentials.
Jira project to create issues in.

How it works

The workflow listens for new tickets in Zendesk.
When a new ticket is created, the workflow creates a new issue in Jira.
The Jira issue key is then saved in one of the ticket's fields (in setup we call this "Jira Issue Key").
The next time a comment is added to the ticket, the workflow retrieves the Jira issue key from the ticket's field and adds the comment to the issue in Jira.

Setup

This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below:

In the workflow, open the On new Zendesk ticket node and copy the webhook URL.
In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook.
Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n.
Save the webhook.
In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger.
Give the trigger a name such as “New tickets”.
Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”.
Under “Actions”, select “Notify active webhook” and select the webhook you created previously.

In the JSON body, add the following:

{
	&quot;id&quot;: &quot;{{ticket.id}}&quot;,
	&quot;comment&quot;: &quot;{{ticket.latest_comment_html}}&quot;
}

Save the Zendesk trigger.

You will also need to set up a field in Zendesk to store the Jira issue key. To do so, follow the steps below:

In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field.
Use the text field option and give the field a name such as “Jira Issue Key".
Save the field.
In n8n, open the Update ticket node and select the field you created in Zendesk.

Nodes used in this workflow

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Popular Zendesk and Jira Software workflows

Sync Zendesk tickets with subsequent comments to Jira issues

This workflow creates a Jira issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in Jira. Prerequisites Zendesk account and Zendesk credentials. Jira account and Jira credentials. Jira project to create issues in. How it works The workflow listens for new tickets in Zendesk. When a new ticket is created, the workflow creates a new issue in Jira. The Jira issue key is then saved in one of the ticket's fields (in setup we call this "Jira Issue Key"). The next time a comment is added to the ticket, the workflow retrieves the Jira issue key from the ticket's field and adds the comment to the issue in Jira. Setup This workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below: In the workflow, open the On new Zendesk ticket node and copy the webhook URL. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook. Add all the required details which can be retrieved from the On new Zendesk ticket node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n. Save the webhook. In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger. Give the trigger a name such as “New tickets”. Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”. Under “Actions”, select “Notify active webhook” and select the webhook you created previously. In the JSON body, add the following: { "id": "{{ticket.id}}", "comment": "{{ticket.latest_comment_html}}" } Save the Zendesk trigger. You will also need to set up a field in Zendesk to store the Jira issue key. To do so, follow the steps below: In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field. Use the text field option and give the field a name such as “Jira Issue Key". Save the field. In n8n, open the Update ticket node and select the field you created in Zendesk.

Build your own Zendesk and Jira Software integration

Create custom Zendesk and Jira Software workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Zendesk supported actions

Ticket
Ticket Field
User
Organization

Create

Create a ticket

Delete

Delete a ticket

Get

Get a ticket

Get Many

Get many tickets

Recover

Recover a suspended ticket

Update

Update a ticket

Get

Get a ticket field

Get Many

Get many system and custom ticket fields

Create

Create a user

Delete

Delete a user

Get

Get a user

Get Many

Get many users

Get Organizations

Get a user's organizations

Get Related Data

Get data related to the user

Search users

Update

Update a user

Count

Count organizations

Create

Create an organization

Delete

Delete an organization

Get

Get an organization

Get Many

Get many organizations

Get Related Data

Get data related to the organization

Update

Update a organization

Jira Software supported actions

Issue
Issue Attachment
Issue Comment
User

Changelog

Get issue changelog

Create

Create a new issue

Delete

Delete an issue

Get

Get an issue

Get Many

Get many issues

Notify

Create an email notification for an issue and add it to the mail queue

Status

Return either all transitions or a transition that can be performed by the user on an issue, based on the issue's status

Update

Update an issue

Add

Add attachment to issue

Get

Get an attachment

Get Many

Get many attachments

Remove

Remove an attachment

Add

Add comment to issue

Get

Get a comment

Get Many

Get many comments

Remove

Remove a comment

Update

Update a comment

Create

Create a new user

Delete

Delete a user

Get

Retrieve a user

Zendesk and Jira Software integration details

Zendesk is a complete customer service software & sales CRM that is easy to use and responds to your business needs. It is scalable, customizable, and affordable, that is why companies like Uber and SIEMENS use Zendesk.

Zendesk node docs + examples

Zendesk credential docs

See Zendesk integrations

Related categories

Communication

Jira is a unique project management tool for software developers that started as an issue tracking platform. Jira Software offers the same features of Jira Core, and also includes additional Agile functionalities.

Jira Software node docs + examples

Jira Software credential docs

See Jira Software integrations

Related categories

Development

Productivity

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