Validate concert ticket bookings and orchestrate fan experience with GPT-4o, Gmail, Slack and Google Sheets

How It Works

This workflow automates end-to-end concert ticket booking validation and fan experience management using two coordinated AI agents. It is designed for ticketing platforms, event operators, and venue operations teams that must prevent fraud, manage inventory accurately, and deliver seamless customer communication at scale. The workflow solves key challenges such as duplicate bookings, bot-driven purchases, payment failures, overbooking, and inconsistent refund handling. When a booking request enters via webhook, inventory data is fetched and normalized. The Ticket Validation Agent analyzes structured booking, payment authorization, pricing tier rules, seat allocation, resale restrictions, and fraud signals to produce a standardized risk classification. Based on risk level, the workflow routes transactions for auto-approval, conditional handling, or escalation. The Fan Experience Orchestration Agent then manages confirmations, ticket system updates, waitlist activation, refund or compensation logic, and SLA-driven escalation to operations. All outcomes are merged and logged into an audit trail, ensuring compliance, transparency, and consistent service enforcement while minimizing manual review.

Setup Steps

1. Add OpenAI/Nvidia API credentials in n8n.
2. Configure ticketing system HTTP endpoint.
3. Connect Gmail for confirmations.
4. Connect Slack for escalation alerts.
5. Connect Google Sheets for audit logging.
6. Define risk thresholds and SLA rules.

Prerequisites

n8n account, OpenAI API key, ticketing API access, Gmail, Slack, Google Sheets

Use Cases

Concert ticket sales, festival booking systems, venue seat management, VIP allocation handling

Customization

Adjust fraud thresholds, add SMS notifications, integrate CRM, extend loyalty logic

Benefits

Reduces fraud, automates fan communication, enforces ticketing policies