This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets.
Prerequisites
- Shopify account and Shopify credentials
- Zendesk account and Zendesk credentials
How it works
- Shopify Trigger starts the workflow whenever an order is updated.
- Zendesk node finds if the order already exists and has a ticket assigned.
- Set node keeps and passes only ticket ID.
- Merge by Key node combines the Shopify order data with the Zendesk ticket data.
- If node splits the workflow conditionally, checks if the ticket already exists or not.
- If order is new, Zendesk node creates a new ticket for the order.