Description

A comprehensive real estate chatbot automation system that handles customer inquiries, property searches, and appointment scheduling through intelligent conversation flows and email processing.

How it works?

This template creates an end-to-end real estate automation system that handles customer inquiries from initial contact through appointment booking.

1. Customer Entry Point

• Webhook receives customer messages from chat interface
• Link detection checks if customer shared property URLs
• Smart routing - if property link found, fetch details immediately; otherwise proceed to chat

2. AI Content Processing

• Content filter (PRIORITY) - blocks non-real estate queries upfront
• Information extraction - scans messages for personal details and property requirements
• Human handoff detection - identifies requests for live agent assistance

3. Data Collection Phase

• Sequential gathering: Personal info (name → phone → email) then property needs
• Smart validation - phone format, email structure, budget parsing
• No redundancy - never asks for information already provided
• PostgreSQL storage - saves customer data and conversation memory

4. Property Search & Matching

• Database query filters properties by type, location, budget, availability
• Image enhancement - fetches property photos from media storage
• Results ranking - returns top 5 matches sorted by price

5. AI Response Generation

• GPT-4 formatting creates engaging, professional property listings
• Visual enhancement - includes property images and key details
• Personalized tone - acknowledges customer preferences

6. Appointment Automation

• Gmail monitoring - checks for appointment confirmations every hour
• Calendar integration - creates, updates, deletes appointments automatically
• Smart scheduling - checks availability, suggests alternatives for conflicts
• Email responses - sends confirmations and follow-ups

Intelligence Features

Context Awareness

• Remembers conversation history across sessions
  Builds complete customer profile progressively
  Maintains property preferences throughout interaction

Smart Extraction

• Recognizes property types: HDB, Condo, Apartment
• Parses locations and MRT preferences automatically
  Handles various budget formats (SGD 2,500, $2500, etc.)
  Identifies timeline requirements and citizenship status

Professional Handoffs

• Detects human agent requests with keyword matching
• Collects complete customer context before transfer
• Sends structured handoff emails with all requirements
• Ensures smooth transition to live agents

Technical Components

AI Models

• OpenAI GPT-4 - Main conversation handling and response formatting
• GPT-4 Mini - Appointment processing and email management
• LangChain Memory - Conversation context retention

Database Integration

• PostgreSQL - Customer data, property listings, conversation history
• Property search with multi-criteria filtering
  Media storage integration for property images

Communication Channels

• Webhook API - Primary chat interface
• Gmail integration - Appointment confirmations and notifications
• Google Calendar - Automated scheduling and availability checking

Setup Requirements

• Configure database - PostgreSQL with property and customer tables
• Set up integrations - Gmail, Google Calendar, OpenAI API
• Customize prompts - Adjust AI responses for your brand
• Test workflow - Verify end-to-end functionality
• Monitor performance - Track conversation success rates
• The system is designed to handle the complete customer journey from initial inquiry to scheduled property viewing, with intelligent automation reducing manual work while maintaining high service quality.