Custom Interface for GLPI with n8n

Transform your GLPI system's user experience with a modern, optimized web interface that simplifies technical support ticket creation.
How it works

Unified entry portal: Users access an intuitive web form where they select between "Request" or "Incident"
Custom data collection: Specific forms adapt fields based on ticket type, requesting only relevant information
Automatic processing: The system automatically maps categories and priorities, creates tickets in GLPI via REST API
File management: Allows document attachments that are automatically linked to the created ticket
Confirmation and tracking: Provides the generated ticket ID for future follow-up

Key benefits

✅ More user-friendly interface than native GLPI interface
✅ Adaptive forms based on request type
✅ Error reduction through automatic validations
✅ Mobile-optimized user experience
✅ Seamless integration with existing GLPI

Setup steps

⏱️ Estimated time: 15-20 minutes
Prerequisites

GLPI server with REST API enabled
User with application administrator privileges
Application token generated in GLPI

Basic configuration

Connection variables: Update GLPI server URL and application token in the "Configuration Variables" node
Authentication credentials: Configure HTTP Basic Auth credentials for GLPI connection
Category IDs: Identify and map ITIL category IDs in the processing nodes
Form customization: Adapt fields, options, and categories according to organizational needs

Activation

Activate the workflow and obtain web form URLs
Share the portal link with end users
Perform ticket creation tests

Ideal use cases

Companies looking to improve GLPI user experience
Organizations needing more intuitive support forms
IT teams wanting to reduce miscategorized tickets
Companies requiring mobile-friendly support interfaces

Technologies used

n8n (orchestration and web forms)
GLPI REST API
HTTP Basic Authentication
Automatic session management