AI Customer Support Chat for Web Hosting with Google Gemini & WHMCS

Created by

Muhammad Omer Fayyaz

Last update

Last update 4 days ago

Who's it for

This template is designed for web hosting companies, domain registrars, and IT service providers who want to automate their customer support with an AI-powered chatbot. It's perfect for businesses looking to provide 24/7 customer assistance for hosting plans, domain services, and technical support while maintaining a professional, human-like interaction experience.

How it works / What it does

This workflow creates an AI-powered customer support chatbot that provides comprehensive assistance for web hosting and domain services. The AI agent (named Matt) automatically:

Receives customer queries through a webhook endpoint
Captures customer information (name and email) at the start of each session
Processes natural language requests using Google Gemini AI
Accesses real-time information from multiple Google Sheets knowledge bases:
- Shared Hosting Plans (pricing, features, specifications)
- Domain Prices (registration, transfer, renewal costs)
- Hosting Features (technical capabilities and specifications)
- FAQs (common questions and answers)
- Payment Method Details (accepted payment options)
- Company Offerings (available products and services)
Checks domain availability via WHMCS API integration
Provides accurate, contextual responses based on the knowledge base
Maintains conversation history with session-based memory
Stores complete chat sessions in Google Sheets for analysis and follow-up

The system ensures 100% accuracy by only providing information that exists in the knowledge base, eliminating guesswork and maintaining brand consistency.

How to set up

1. Configure Google Sheets Knowledge Base

Set up a Google Sheets document with the following sheets:
- Shared_Hosting_Plans: Hosting plan details, pricing, and specifications
- Domain_Prices: Domain registration and renewal pricing
- Hosting_Features: Technical features and capabilities
- FAQs: Frequently asked questions and answers
- Payment_Method_Details: Payment options and instructions
- Offerings: Available products and services
Update the Google Sheets credentials in each tool node

2. Set up Google Gemini API

Configure your Google Gemini API credentials in the Google Gemini Chat Model node
Ensure you have sufficient API quota for your expected usage

3. Configure WHMCS API (Optional)

Replace Your_WHMCS_Identifier with your actual WHMCS API identifier
Replace Your_WHMCS_Secret with your actual WHMCS API secret
Update https://your_whmcs_url.com/includes/api.php with your WHMCS domain
This enables domain availability checking for customers

4. Set up Chat Storage

Create a Google Sheet for storing chat inquiries
Update the document ID and credentials in the Chat_Inquiries node
This will automatically store all customer conversations for analysis

5. Deploy the Webhook

The workflow creates a unique webhook endpoint for receiving customer queries
Use this endpoint URL in your customer-facing application or chat interface

Requirements

Google Sheets account with the knowledge base set up
Google Gemini API account with appropriate credentials
n8n instance (self-hosted or cloud)
WHMCS installation (optional, for domain availability checking)
Web hosting or domain services business

How to customize the workflow

Modify AI Agent Behavior

Edit the system message in the AI Agent node to change the bot's personality and response style
Adjust response length and tone to match your brand voice
Customize the agent's name (currently "Matt")

Enhance Knowledge Base

Add more Google Sheets tools for additional information sources
Include product catalogs, pricing tables, or technical documentation
Add multi-language support for international customers

Improve Customer Experience

Add domain suggestion algorithms based on customer input
Integrate with your existing customer database for personalized recommendations
Add notification systems (email, Slack, SMS) for high-value inquiries

Security Enhancements

Implement API key rotation and monitoring
Add request validation and sanitization
Set up usage analytics and abuse prevention

Key Features

Real-time information access from Google Sheets knowledge base
AI-powered natural language processing for customer queries
Session-based memory for contextual conversations
Automatic domain availability checking via WHMCS API
Professional, customer-focused responses that maintain brand standards
Complete chat history storage for analysis and follow-up
Scalable webhook architecture for high-volume usage
Multi-tool integration for comprehensive customer support

Use Cases

24/7 customer support automation for web hosting companies
Sales team assistance with real-time product information
Customer self-service portals with intelligent assistance
Lead generation through proactive service recommendations
Customer retention via improved support experience
Support ticket reduction by handling common queries automatically

Chat Session Management

The workflow automatically manages chat sessions with the following features:

Unique Session IDs for each customer conversation
Automatic customer information capture (name and email)
Conversation history tracking with chronological message storage
Session persistence across multiple interactions
Data export to Google Sheets for analysis and follow-up

Example Customer Interactions

The AI agent can handle various customer scenarios:

Hosting Plan Inquiries: Detailed information about shared hosting plans, features, and pricing
Domain Services: Domain availability checking, pricing, and registration guidance
Technical Support: Feature explanations, setup guidance, and troubleshooting
Payment Information: Accepted payment methods and transaction processes
General Support: Company information, service offerings, and FAQ responses

This template transforms your web hosting business by providing instant, accurate customer support while maintaining the personal touch that customers expect from professional service providers. The AI agent becomes an extension of your support team, handling routine inquiries and allowing human agents to focus on complex technical issues.