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HubSpot and Zendesk integration
Save yourself the work of writing custom integrations for HubSpot and Zendesk and use n8n instead. Build adaptable and scalable Sales, and Communication workflows that work with your technology stack. All within a building experience you will love.
How to connect HubSpot and Zendesk
- Step 1: Create a new workflow
- Step 2: Add and configure nodes
- Step 3: Connect
- Step 4: Customize and extend your integration
- Step 5: Test and activate your workflow
Step 1: Create a new workflow and add the first step
In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.
Step 2: Add and configure HubSpot and Zendesk nodes
You can find HubSpot and Zendesk in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure HubSpot and Zendesk nodes one by one: input data on the left, parameters in the middle, and output data on the right.
Step 3: Connect HubSpot and Zendesk
A connection establishes a link between HubSpot and Zendesk (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.
Step 4: Customize and extend your HubSpot and Zendesk integration
Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect HubSpot and Zendesk with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.
Step 5: Test and activate your HubSpot and Zendesk workflow
Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from HubSpot to Zendesk or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.
Popular HubSpot and Zendesk workflows
Sync Zendesk tickets to your HubSpot contacts
This workflow automatically syncs your Zendesk tickets to your HubSpot contacts. Every 5 minutes, your HubSpot account collects all the newly modified data and updates it into your Zendesk account, updating the current tickets or creating new ones.
Prerequisites
Zendesk account and Zendesk credentials
HubSpot account and HubSpot credentials
How it works
Cron node triggers the workflow every 5 minutes.
Function Item node collects all the tickets received after the last execution timestamp.
HubSpot node collects all the recently modified companies.
Zendesk node checks all the Zendesk tickets associated with those companies.
Merge by key node merges the Zendesk and Hubspot data related to those companies.
If node splits the workflow conditionally, based on data received.
If the company already exists in, Zendesk node updates organization’sdata.
If the company does not exist yet, Zendesk node will create an organization.
The Function Item node sets the new last execution timestamp.
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Update HubSpot contacts with Zendesk tickets
This workflow automatically syncs your Zendesk tickets to your HubSpot contacts. Every 5 minutes, your Zendesk account collects all the new or updated tickets and syncs them accordingly, with your HubSpot contacts database.
Prerequisites
Zendesk account and Zendesk credentials
HubSpot account and HubSpot credentials
How it works
Cron node triggers the workflow every 5 minutes.
Function Item node checks all the tickets received after the last execution timestamp.
Zendesk node collects all tickets updated after last execution.
Zendesk node collects the user data of ticket requester.
Set node collects the contact`s email, name and externalID.
Merge by key node combines two inputs, ticket data and ticket requester data.
If node splits the workflow conditionally, based on data received.
If the data corresponds to a ticket that already exists, HubSpot node will update the ticket.
If the data does not correspond to a ticket, HubSpot node creates/updates the contact.
Zendesk node updates the external Id in Zendesk for the said contact.
HubSpot node creates a new ticket.
Zendesk node updates the ticket with the external Id.
The Function Item node sets the new last execution timestamp.
Build your own HubSpot and Zendesk integration
Create custom HubSpot and Zendesk workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.
HubSpot and Zendesk integration details
Other integrations with HubSpot
Other integrations with Zendesk
HubSpot and Zendesk integration tutorials
FAQs
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