Integrate Linear with 500+ apps and services

This n8n workflow demonstrates how to create a really simple yet effective customer support channel and pipeline by combining Slack, Linear and AI tools. Built on n8n's ability to integrate anything, this workflow is intended for small support teams who want to maximise re-use of the tools they already have with an interface which is doesn't require any onboarding. Read the blog post here: https://blog.n8n.io/automated-customer-support-tickets-with-n8n-slack-linear-and-ai/ How it works The workflow is connected to a slack channel setup with the customer to capture support issues. Only messages which are tagged with a "✅" reaction are captured by the workflow. Messages are tagged by the support team in the channel. Each captured support issue is sent to the AI model to classify, prioritise and rewrite into a support ticket. The generated support ticket is uploaded to Linear for the support team to investigate and track. Support team is able to report back to the user via the channel when issue is fixed. Requirements Slack channel to be monitored Linear account and project Customising this workflow Don't have Linear? This workflow can work just as well with traditional ticketing systems like JIRA.

Use case When working with multiple teams, bugs must get in front of the right team as quickly as possible to be resolved. Normally this includes a manual grooming of new bugs that have arrived in your ticketing system (in our case Linear). We found this way too time-consuming. That's why we built this workflow. What this workflow does This workflow triggers every time a Linear issue is created or updated within a certain team. For us at n8n, we created one general team called Engineering where all bugs get added in the beginning. The workflow then checks if the issue meets the criteria to be auto-moved to a certain team. In our case, that means that the description is filled, that it has the bug label, and that it's in the Triage state. The workflow then classifies the bug using OpenAI's GPT-4 model before updating the team property of the Linear issue. If the AI fails to classify a team, the workflow sends an alert to Slack. Setup Add your Linear and OpenAi credentials Change the team in the Linear Trigger to match your needs Customize your teams and their areas of responsibility in the Set me up node. Please use the format Teamname. Also, make sure that the team names match the names in Linear exactly. Change the Slack channel in the Set me up node to your Slack channel of choice. How to adjust it to your needs Play around with the context that you're giving to OpenAI, to make sure the model has enough knowledge about your teams and their areas of responsibility Adjust the handling of AI failures to your needs How to enhance this workflow At n8n we use this workflow in combination with some others. E.g. we have the following things on top: We're using an automation that enables everyone to add new bugs easily with the right data via a /bug command in Slack (check out this template if that's interesting to you) This workflow was built using n8n version 1.30.0

This workflow allows you to define multiple tickets/issues in a Notion page, then easily import them into Linear. Why is it useful? We use this workflow internally at n8n for collaboration between Product and Engineering teams: Engineering needs all work to be in our ticketing system (Linear) in order to keep track of it Product prefers to review features in Notion. This is because it and can be used to dump all your thoughts and organise them into themes afterwards, plus it better supports rich content like videos Features Supports rich formatting (bullets, images, videos, links, etc.) Keeps links between the Notion and Linear version, in case you need to refer back Allows you to assign each issue to a team member in the Notion definition Avoids importing the same issues twice if you run it again on the same page (meaning you can issues incrementally) You can see an example of the required format of the Notion page here.